HRA Advisor
Core
HR Advisor providing tier 1/2 support, policy application, and transaction processing for Yahoo employees and managers across EMEA.
Role type
Senior HR Advisor (IC2)
Builds
Employee support workflows and HR service delivery
Domain
HR Operations / Shared Services
Deliverable
dashboards & analysis
Required skills
HR policy application, employee lifecycle management, ServiceNow, Workday, AI tool usage, SOX compliance, confidential data handling, process improvement
Preferred skills
European language fluency, knowledge management systems, Google Workspace, Microsoft 365
Responsibilities
Resolve tier 1 and tier 2 HR requests via ServiceNow and HRAnswers Bot; Apply company policy and country-specific practices to leave, benefits, pay, and lifecycle questions; Process standard HR transactions including employment verification, onboarding, and offboarding; Handle contingent worker and EU Pay Transparency requests; Track and escalate complex employee relations cases; Coach managers and employees on self-service tools; Leverage AI tools to streamline tasks; Identify repetitive requests for workflow automation; Ensure SOX and internal control compliance; Support assigned HR projects.
Seniority
Mid-level, hands-on IC