Technical Support Engineer (Football)
Core
Provide responsive technical support for end-user technology and IT services to football operations, primarily the Academy and Women's team, ensuring critical systems and devices remain available in a fast-paced environment.
Role type
Senior IC Technical Support Engineer (IT Service Desk)
Builds
Reliable, high-quality IT support services for players, coaches, and staff
Domain
Sports club operations / IT Service Management
Required skills
Microsoft 365, Entra ID, Active Directory, Windows devices, mobile technology, endpoint management (Intune), ITIL principles, IT Service Management, networking concepts, incident management, user access management
Preferred skills
Experience in Service Desk or technical support, problem-solving, communication with non-technical users
Technologies
Microsoft 365, Entra ID, Active Directory, Windows, Microsoft Intune
Responsibilities
Provide responsive technical support across Microsoft 365, end-user devices, collaboration tools, identity and access management, and networking; take ownership of incidents and service requests; act as a key point of contact for football staff during training and matchdays; contribute to technology projects and documentation; support the Men's First Team when required
Seniority
Mid-level, hands-on IC