Assistant Manager/Manager I, Policy Administration Services
Core
Lead and support the day-to-day delivery of policy administration services, providing technical guidance for complex customer requests and operational escalations.
Role type
Manager, Policy Administration Services
Builds
Policy servicing operations and customer experience for life insurance clients
Domain
Life Insurance / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Life insurance operations, policy administration, team leadership, complex transaction management, regulatory compliance, stakeholder management, process improvement, quality review, workforce planning
Preferred skills
Trusts and trustee arrangements, high net worth customer servicing, corporate ownership structures, policy assignments, operational transformation, automation initiatives, risk management governance
Technologies
None stated
Responsibilities
Lead and support the day-to-day delivery of policy administration services; Provide technical guidance for complex policy servicing requests; Partner with internal stakeholders to resolve servicing issues; Drive service quality and process improvement initiatives; Perform quality reviews and monitor service performance; Support development of operational policies and procedures; Coach and mentor team members; Collaborate with Risk, Compliance, and Legal functions; Support business transformation and automation initiatives; Contribute to workforce planning and resource management
Seniority
Manager, hands-on leadership
