AVP, Process Excellence, Asia
Core
Lead strategic process improvement and digital transformation initiatives across Sun Life's Asia Operations to drive superior client experience and Straight-Through Processing (STP).
Role type
Senior IC process excellence leader (insurance/financial services)
Builds
Best-in-class processes, digital solutions (RPA, AI-OCR, automated underwriting), and operational efficiency frameworks
Domain
Insurance operations and financial services in Asian markets
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Lean Six Sigma, digital transformation technologies, change management, strategic planning, cross-functional leadership, performance monitoring, root cause analysis, systems thinking
Preferred skills
Agile methodologies, PMP certification, deep knowledge of Asian regulatory environments
Technologies
RPA, AI-OCR, automated underwriting systems, fraud management systems
Responsibilities
Develop and execute comprehensive process excellence strategy; Spearhead adoption of cutting-edge technologies; Build relationships with C-suite executives and business unit leaders; Design and oversee large-scale change management programs; Establish KPIs and measure ROI from transformation projects
Seniority
Senior, hands-on IC with strategic scope
