Team Leader
Core
Lead and develop a team of Call Centre Representatives (CCRs) to ensure high-quality customer service and meet performance targets.
Role type
Team Leader (Call Centre Operations)
Builds
Customer service operations for financial security and health products
Domain
Insurance / Financial Services
Required skills
Team coaching, performance management, SLA monitoring, operational execution, staff development, quality assurance
Responsibilities
Motivate and coach CCRs to meet SLAs and performance targets, ensure consistent excellent quality customer service experience, execute management operating system in a fast-paced environment (via careerplan.io/jobs/JR00124916-1-team-leader-at-sunlife)
Seniority
Mid-level, hands-on IC