Disability Payment Team Leader
Core
Lead a team within the Disability Payment organization to achieve operational excellence and meet CPP/QPP targets for clients.
Role type
Team Leader, Claims Operations
Builds
Disability payment processes and client service outcomes
Domain
Insurance / Claims / Disability Benefits
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, KPI management, CPP/QPP technical knowledge, process improvement, change management, recruitment/onboarding, conflict resolution, bilingual communication
Preferred skills
MS Excel proficiency, analytical problem-solving, coaching/mentoring
Technologies
MS Excel, MS Word, MS PowerPoint
Responsibilities
Lead team to achieve operational excellence and daily KPIs; Provide technical support on CPP/QPP applications, decisions, appeals, and offsets; Monitor workflow and re-assign resources; Handle internal/external inquiries and escalations; Drive process improvement to reduce handoffs and improve productivity; Ensure compliance with policies and regulations; Engage in recruiting and onboarding new employees.
Seniority
Mid-level, hands-on IC