Ejecutivo/a de Cobranza (Tijuana, BC)
Core
Manage portfolio recovery through negotiation, timely follow-up, and payment agreements while maintaining professional communication with clients.
Role type
Collection Specialist
Builds
Payment recovery outcomes for the bank's portfolio
Domain
Banking / Financial Services
Required skills
Negotiation, objection handling, goal orientation, basic computer skills, organization, responsibility
Preferred skills
Prior experience in collections, customer service, or sales
Responsibilities
Contact clients with pending payments, negotiate payment agreements, follow up on payment promises, update management records, meet recovery KPIs, offer payment alternatives per policy