OPENPAY MX - ESP CONCILIACION
Core
Monitor and ensure claims from issuers and brands are received and applied to merchants according to local and international rules; analyze transactions to initiate defense of applicable cases and identify operational risks.
Role type
Senior IC dispute resolution and compliance analyst
Builds
Dispute resolution workflows and risk reporting for payment transactions
Domain
Fintech / Payments / Dispute Resolution
Deliverable
dashboards & analysis
Required skills
Transaction analysis, Claims management, Risk identification, Merchant support, Reporting, Metrics analysis
Preferred skills
Knowledge of domestic exchange contracts, Training delivery
Technologies
Payment systems, Reporting tools
Responsibilities
Monitor and apply claims to merchants based on local and international rules; Analyze transactions to initiate case defense and identify operational risks; Receive and process merchant evidence for representation; Provide training to merchants and executives on disputes and best practices; Create daily metrics to identify trends and report to Fraud Prevention and Commercial areas.