OANDA Customer Experience Agent with Mandarin
RemoteFreelance / independent contractor
Core
Support global clients via live chat, phone, and email with product knowledge and troubleshooting for an online trading group.
Role type
Senior IC customer experience agent (trading/forex)
Builds
Customer support services for OANDA's online trading platform
Domain
FinTech / Online Trading
Deliverable
client delivery
Required skills
Fluent English, native Mandarin, trading knowledge (Forex, CFDs, Commodities, Indices), CRM tools (Salesforce), VDI usage
Preferred skills
Modern support infrastructure experience (Zendesk), flexible weekend/holiday scheduling
Technologies
Salesforce, Zendesk, VDI
Responsibilities
Inform clients about products and usage, provide troubleshooting for platform access and account processes, manage standard cases in CRM, adhere to regulatory standards, participate in training and briefings
Seniority
Mid-level, hands-on IC
