Order Handling Specialist
Core
Provide customer support, including technical, order, and payment-related assistance to ensure operational efficiency and customer satisfaction in the sales process.
Role type
Order Handling Specialist
Builds
Accurate and timely delivery of products to customers
Domain
Manufacturing
Required skills
Customer support, Quality management, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), ABB systems (SPINE, SAP, SOM)
Preferred skills
Knowledge of ABB systems (SPINE, SAP, SOM)
Responsibilities
Coordinate with Sales, Product Marketing, Logistics, and internal teams to process orders; Act as the first point of contact for customer queries and order issues; Resolve customer issues and ensure effective communication using commercial tools; Monitor targets for inventory turn, on-time delivery, and Net Promoter Score.
Seniority
Entry-level to Junior