Sales Support Specialist- 12 month contract
Core
Administer pre-sale customer requests and optimize the customer journey to support well-informed customer decisions and sales effectiveness.
Role type
Sales Support Specialist (Process Optimization & Analysis)
Builds
Sales support strategy, customer journey maps, standardized processes, and sales enablement tools.
Domain
Industrial electrification and electrical distribution
Deliverable
product features
Required skills
Customer journey analysis, process harmonization, CRM systems, data analysis, project management, stakeholder engagement
Responsibilities
Map and assess customer journeys to identify pain points; define and implement common processes across countries; translate business needs into practical tools and templates; collect and analyze data to monitor performance; coordinate customer journey improvement projects; collaborate with local sales teams to gather requirements and communicate progress.
Seniority
Individual Contributor
