Technical Support Specialist
Core
Liaise with overseas factories to resolve product quality issues and track the full lifecycle of issue resolution for import products.
Role type
Technical Support Specialist (After-sales/Quality)
Builds
Issue resolution workflows and dashboards for monitoring progress
Domain
Industrial automation / Electrical engineering / Quality management
Deliverable
client delivery
Required skills
Issue lifecycle management, Cross-departmental coordination, Process mapping, Dashboard creation, Escalation management, Document archiving, Data monitoring
Preferred skills
Low-voltage electrical product knowledge, ABB product familiarity, AI tool application
Technologies
Office software, Dashboards
Responsibilities
Receive, log, and follow up on customer quality issues; Coordinate with sales, quality, factory, and product teams for analysis; Establish escalation matrices; Monitor issue handling progress via dashboards; Document and archive case records.
Seniority
Individual Contributor