Customer Support Specialist - AI Expert
Core
Support the full lifecycle of customer orders and drive the adoption of digital tools and AI-based automation for order entry and process evolution.
Role type
Customer Support Specialist (AI & Digital Transformation)
Builds
End-to-end order management processes and digital workflow improvements
Domain
Industrial automation / Power distribution / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Order lifecycle management, AI tool adoption, data analysis, stakeholder coordination, process improvement, Microsoft Office (Excel), Power BI, Power Apps, Power Automate, SharePoint, Microsoft Copilot
Preferred skills
Management Engineering or Data Analytics background, proactive problem-solving, team collaboration
Technologies
Microsoft Copilot, Power Automate, Power Apps, SharePoint, Power BI, Excel
Responsibilities
Coordinate resolution of customer requests with internal teams, manage end-to-end order handling (scheduling, invoicing, transportation), identify and implement digital solutions for process evolution, keep customers proactively informed, lead initiatives to improve customer experience
Seniority
Individual Contributor, mid-level
