Italian Claims Handler
Core
Process and assess insurance claims across multiple communication channels to deliver fair outcomes and ensure operational excellence.
Role type
Claims Agent (Customer Service & Operations)
Builds
Insurance claim settlements and customer resolutions
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Claims assessment, customer communication, regulatory compliance, fraud detection, data entry, time management, problem solving
Preferred skills
Contact center experience, Microsoft Office proficiency, adaptability
Technologies
Company claims systems, Microsoft Office
Responsibilities
Handle inbound/outbound customer interactions via phone, email, and digital channels; assess and resolve claims in line with policy; log interactions and update systems; identify fraud indicators; prepare payment documentation; escalate complex cases; meet SLAs and KPIs.
Seniority
Individual Contributor, entry to mid-level