Italian Claims Handler
Core
Process and assess insurance claims across multiple channels (phone, email, digital) to deliver fair outcomes and resolve customer queries.
Role type
Claims Handler / Claims Agent
Builds
Insurance claim settlements and customer resolutions
Domain
Insurance / Claims Operations
Deliverable
client delivery
Required skills
Claims assessment, customer service, regulatory compliance, fraud detection, data entry, time management, conflict resolution
Preferred skills
Experience in contact centre or back-office operations, knowledge of financial regulations
Technologies
Microsoft Office, company claims systems
Responsibilities
Handle inbound and outbound customer interactions across voice, email, and digital channels; Resolve customer queries and complaints effectively; Review and process claims in accordance with policy wording; Identify and act upon potential fraud indicators; Accurately log and update customer interactions in company systems; Escalate complex cases to Team Leaders or Fraud Specialists.
Seniority
Individual Contributor