Order Handling Specialist
Core
Provide customer support, technical assistance, and order/payment processing to ensure operational efficiency and customer satisfaction in the sales process.
Role type
Order Handling Specialist
Builds
Accurate and timely product delivery
Domain
Manufacturing / Industrial Automation
Required skills
Customer support, Quality management, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), ABB systems (SPINE, SAP, SOM)
Preferred skills
Knowledge of ABB systems (SPINE, SAP, SOM)
Responsibilities
Process orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams; Act as the first point of contact for customer queries and order issues; Support after-sales service by resolving customer issues; Focus on achievement of defined targets including inventory turn, on-time delivery, and Net Promoter Score.
Seniority
Entry-level to Junior