Technical Support Specialist-1
Core
Provide remote and on-site technical support for ABB automation software and hardware, resolving customer issues and guiding them through troubleshooting steps.
Role type
Technical Support Specialist
Builds
Customer issue resolution and system stability for automation products
Domain
Industrial Automation / Power Generation & Transmission
Deliverable
client delivery
Required skills
Computer Server/Client and Networking setup, MS Windows Client and Server OS, Office365/Azure cloud, Infi90/Symphony/ABB 800xA/AC800M, Root cause analysis, Basic Power Generation & Transmission industry knowledge
Preferred skills
SAP ERP, Salesforce CRM
Technologies
Salesforce.com, ABB 800xA, AC800M, Control Builder, Azure, Office365, SharePoint, Outlook
Responsibilities
Respond to and resolve remote technical issues for ABB software and hardware, Guide customers through troubleshooting steps to resolve technical concerns, Maintain up-to-date documentation of customer cases in a CRM system, Collaborate with resources to resolve complex technical issues
Seniority
Mid-level IC