Customer Support Specialist (Soporte Técnico Remoto)
Core
Provide specialized remote technical support to customers, internal teams, and field technicians for food and beverage processing equipment.
Role type
Senior technical support specialist (food & beverage machinery)
Builds
Remote support solutions and knowledge base content for industrial equipment
Domain
Food & beverage processing equipment / Industrial machinery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Remote troubleshooting, diagnostic data interpretation, spare parts recommendation, CRM/PLM system management, root cause analysis, technical documentation, cross-sell/upsell identification, network basics
Preferred skills
Mechanical/Mechatronics/Electrical/Software engineering degree, field service experience, advanced English proficiency
Technologies
ServiceMax, Outlook, PLM systems, remote access tools, augmented reality tools
Responsibilities
Resolve standard technical requests for installed base, interpret diagnostic data, recommend spare parts, manage ticket prioritization and escalation, report quality deviations, convert cases to knowledge content, provide feedback to product divisions, identify product improvement opportunities
Seniority
Mid-level, hands-on IC