Tier 1 Customer Support Specialist
Core
Provide technical support for Fluke Reliability software products to end users via phone, email, web meeting, and chat.
Role type
Tier 1 Customer Support Specialist
Builds
Support for Fluke Reliability software applications
Domain
Industrial technology / Predictive maintenance / Software support
Deliverable
client delivery
Required skills
troubleshooting, analytical talent, technical communication, problem-solving, multi-tasking, documentation
Preferred skills
customer service experience, database knowledge
Technologies
Microsoft, Web-based environment
Responsibilities
Answer incoming customer support calls, emails, and chats; research technical issues while communicating with customers; document issues clearly and concisely; provide support across a wide variety of industries.
Seniority
Individual Contributor
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