Franchise Success Manager
Core
Design, implement, and optimize a standardized new owner onboarding system to drive consistency and efficiency across Neighborly's franchise network.
Role type
Senior program manager (franchise operations)
Builds
Enterprise-wide new owner onboarding framework and dashboards
Domain
Franchise operations / Home services
Deliverable
product features
Required skills
Program management, cross-functional stakeholder influence, KPI and scorecard development, data analysis for operational improvement, executive reporting, process standardization
Preferred skills
Franchise systems experience, multi-unit operations, project management certification, partnership with senior leaders
Technologies
Dashboards, reporting tools
Responsibilities
Serve as enterprise owner of the new owner onboarding system; Design and enhance scalable onboarding frameworks; Evaluate brand-specific processes to standardize best practices; Establish onboarding standards and success measures; Lead cross-functional initiatives to improve franchise owner effectiveness; Define and report on key onboarding and franchise performance metrics; Develop executive dashboards for onboarding effectiveness and ramp-up progress.