RDC Customer Support Specialist
Core
Provide technical, order, and payment-related assistance to internal and external customers, coordinating with Sales, Operations, and Supply Chain to resolve issues and improve satisfaction.
Role type
Customer Support Specialist (Order Fulfillment & Planning)
Builds
End-to-end handling of customer requests including production scheduling, resourcing, quotes, and invoicing.
Domain
Industrial Automation / Manufacturing Operations
Deliverable
client delivery
Required skills
Customer service, ERP system proficiency, planning and fulfillment, data analysis, stakeholder coordination
Preferred skills
SAP experience, sales performance tracking, extreme attention to detail
Responsibilities
Resolve customer issues by coordinating with internal teams; recommend solutions for customer requests; keep customers informed on issue status; prepare and analyze regular statistics and sales performance.
Seniority
Mid-level, hands-on IC
