Business Analyst
Core
Own and enhance Standard Operating Procedures (SOPs), lead operational improvement initiatives, gather business requirements, and create operational reporting frameworks to drive efficiency and compliance in Client Operations.
Role type
Senior Business Analyst (Process Governance & Operational Excellence)
Builds
Operational reporting frameworks, dashboards, process maps, workflow designs, and implementation plans for new products and services.
Domain
Travel benefits and loyalty services industry
Deliverable
dashboards & analysis
Required skills
Business analysis, process mapping, project management, data analysis, stakeholder management, Jira workflow management, Power BI/Tableau
Preferred skills
Experience in New Product Development (NPD), cross-network implementation, automation solutions, Asian languages (Japanese, Korean, Chinese)
Technologies
Jira, Power BI, Tableau (via careerplan.io/jobs/JR000284-business-analyst-at-collinsongroup)
Responsibilities
Create and maintain SOPs and process documentation; analyze operational processes to identify inefficiencies and design improvements; gather and document business requirements; develop operational reporting and dashboards; manage project plans and stakeholder communications; monitor performance against KPIs and SLAs.
Seniority
Senior, hands-on IC
