Business Analyst , NCC- Hercules
Core
Develop and apply domain/process expertise to analyze business problems, deploy data visualization, and provide analytical solutions to answer queries for global customer engagement.
Role type
Business Analyst (Data & Process)
Builds
Actionable data reports, process improvements, and mitigation strategies for high-severity business risks.
Domain
Global Customer Engagement / Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause analysis, stakeholder management, process improvement, SQL, ETL, Excel, Tableau
Preferred skills
Complex SQL queries, ETL Data Warehouse concepts, large dataset handling, BI tools (QuickSight, Power BI)
Technologies
SQL, Tableau, Excel, QuickSight, Power BI
Responsibilities
Understand team operations and manage high-severity requests; Execute mitigation actions using various tools; Align with product teams on focus areas; Retrieve and aggregate data from multiple sources to enable decision making; Analyze business problems to drive forward-looking opportunities; Suggest and implement process improvements and SOP amendments; Plan and execute projects with various teams; Communicate complex analysis and insights to stakeholders and business leaders.
Seniority
Mid-level, hands-on IC
