Customer Service Advisor (Korean speaking)
Core
Handle phone calls, emails, and live chat inquiries from members; address enquiries with appropriate solutions; assist in investigations and resolve issues on problems and complaints.
Role type
Customer Service Advisor (Korean speaking)
Builds
Membership and operations administration for travel loyalty and benefits clients
Domain
Travel industry / Customer Service
Deliverable
client delivery
Required skills
Korean (TOPIK level 5+), English, Cantonese, Mandarin, problem-solving, multitasking, billing and reporting
Preferred skills
Travel industry experience, Diploma in business administration or related discipline
Technologies
None stated
Responsibilities
Handle phone calls / emails / live chat inquiries from members professionally; Address members/clients enquiries with appropriate solutions effectively; Assist on investigation and resolve issues on problems & complaints; Prepare monthly billing and reports in a timely manner; Perform any ad-hoc tasks as assigned
Seniority
Individual Contributor