Officer, Specialist, Contact Centre, Technology & Operations
Core
Deliver inbound or outbound service via telephone or non-phone means to internal and external customers on Trade, Cash, and Corporate banking products.
Role type
Specialist, Contact Centre, Technology & Operations
Builds
Banking delivery channels for Trade, Cash, and Corporate banking
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
telephone service, customer needs analysis, advisory service, feedback collection, issue resolution, Microsoft Office, spoken and written English, spoken and written Chinese
Preferred skills
Finacle system knowledge, Trade/Cash/Corporate Banking customer experience
Responsibilities
Handle customer queries and feedback, track and coordinate resolution of issues, identify problem trends for improvement, handle ad-hoc projects or customer issue analysis
Seniority
Regular Employee