Customer Complaint Investigation Analyst
Core
Conducting and documenting complaint investigations to ensure compliance with quality system requirements, regulations, and company procedures.
Role type
Quality Assurance Analyst (Complaint Investigation)
Builds
Accurate and timely investigation documentation supporting product quality and regulatory compliance.
Domain
Medical Devices / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Regulatory compliance knowledge, data analysis, documentation, cross-functional collaboration
Preferred skills
CAPA activities, audit support, complaint trending
Responsibilities
Review complaint records, product and manufacturing information, batch/quality records, historical complaint data, and returned samples; support quality system activities and complaint trending; assist with CAPA-related activities, audits/inspections, and cross-functional collaboration.
Seniority
Individual Contributor
