Client Engagement Specialist
Core
Drive sales and provide support for Convatec's ostomy and chronic condition care products through direct dialogue with patients via phone and digital campaigns.
Role type
Consumer Sales Specialist (Tele-sales)
Builds
Convatec's product portfolio for ostomy and chronic condition care
Domain
Healthcare / Medical Devices
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
outbound/inbound tele-sales, structured conversation techniques, customer needs identification, database management, campaign execution, empathy for ostomy consumers, results-oriented sales drive
Preferred skills
bilingual English/Spanish, healthcare industry experience, associate or bachelor's degree
Technologies
computer-based contact and database management programs
Responsibilities
Execute high volume of outbound and inbound calls to follow up on consumer samples and leads; Foster interest in products through dialogue with patients; Provide life-improving advice and solutions to capture sales; Plan and prioritize activities to meet revenue and efficiency targets; Share consumer insights with the marketing team; Maintain accurate customer profiles and post-call notes.
Seniority
Individual Contributor, Entry to Mid-level
