Customer Service Advisor (Japanese Speaking)
Core
Handle phone, email, and live chat inquiries for members and clients, resolving issues and complaints while managing membership administration and billing.
Role type
Customer Service Advisor (Japanese Speaking)
Builds
Client account administration, billing reports, and customer support within a digital travel ecosystem.
Domain
Travel industry / Customer Support
Deliverable
client delivery
Required skills
Japanese (N1), English, Cantonese, Mandarin, problem-solving, multi-tasking, attention to detail
Preferred skills
Travel industry experience
Technologies
N/A
Responsibilities
Handle phone calls, emails, and live chat inquiries; address member/client enquiries with appropriate solutions; assist in investigation and resolution of problems and complaints; prepare monthly billing and reports; maintain client accounts and document processes.
Seniority
Individual Contributor
