Technical Support Advisor - Bókun (French Speaker)
Core
Diagnosing and resolving complex technical issues for B2B tour and experience suppliers via the Bókun platform.
Role type
Technical Support Advisor (Escalation Team)
Builds
Bókun booking engine and channel management software for the travel industry
Domain
Travel technology / B2B SaaS
Deliverable
client delivery
Required skills
analytical thinking, mediation, negotiation, CSS, HTML, CMS tools, English, French
Preferred skills
travel industry experience, shift flexibility
Technologies
Bókun platform, email, phone, video conferencing, chat
Responsibilities
Triage and resolve customer technical issues, research and replicate reported problems, raise detailed bug reports, act as internal escalation point for Tier 1 cases, maintain troubleshooting documentation
Seniority
Mid-level (1-3 years experience)
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