1 Year Contract Client Operations Account Executive (Japanese Speaking)
Core
Respond to corporate client inquiries, manage complaints, investigate and resolve client issues, and administer corporate accounts.
Role type
Client Operations Account Executive
Builds
Corporate account administration and client support services
Domain
Travel benefits and loyalty services
Deliverable
client delivery
Required skills
client inquiry response, complaint management, issue investigation, account administration, invoice preparation, report generation, process knowledge, policy compliance
Preferred skills
banking/finance industry experience, MS Office proficiency, system usage
Responsibilities
Respond to corporate client inquiries and manage complaints; Investigate and resolve client-related issues and cases; Ensure efficient and accurate setup and administration of corporate accounts; Prepare and deliver invoices, reports, and other client documentation within timelines; Collaborate with Operations Managers to develop knowledge of corporate account processes; Perform ad-hoc projects as assigned