Service Analyst (UAE Nationals Only) - DUBAI
Core
Manage client account relationships, resolve customer inquiries, and proactively engage to validate needs and provide resolutions.
Role type
Client Account Relationship Manager
Builds
Client relationships and product penetration
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Client relationship management, customer service, product sales, compliance adherence, risk mitigation, process improvement, KYC/AML adherence, analytical thinking, automation, digitization strategy
Preferred skills
None stated
Technologies
None stated
Responsibilities
Execute day-to-day customer service activities to resolve client inquiries and issues; advise customers to enrich relationships by mobilizing funds and buying products; review product penetration to identify potential customers for tailored products; ensure coverage of all relationships through prescribed engagement models; identify opportunities for process/service improvements and automation; ensure strict adherence to KYC/AML and other compliance norms; assess risk when making business decisions to safeguard the firm's reputation; complete documentation for client transaction/investment needs or due diligence; drive the bank's digitization strategy by preparing clients to be digitally equipped.
Seniority
Mid-level (3-5 years experience)