ServiceNow System Administrator
Core
Administer, configure, and support the ServiceNow platform for IT operations, service management, and user experience.
Role type
ServiceNow System Administrator
Builds
ServiceNow platform capabilities for incident, problem, change, and service catalog management
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow administration, core module configuration (Incident, Problem, Change, Catalog), user/group management, workflow design, reporting, documentation, basic JavaScript, testing, release management
Preferred skills
Flow Designer, integration (REST/SOAP), Service Portal configuration, automated testing, ITIL processes
Technologies
ServiceNow, Flow Designer, REST APIs, SOAP APIs, IntegrationHub, JavaScript
Responsibilities
Provide Tier 1/2 support for incidents and requests; configure core modules and catalog items; maintain users, roles, and security; develop reports and dashboards; assist with scripting and customizations; support upgrades and testing; produce technical documentation; conduct user training
Seniority
Mid-level, hands-on IC
