Monitoring Engineer
Core
Real-time monitoring, incident detection, triage, and coordination for enterprise eCommerce, POS, ERP (SAP), and infrastructure systems within a 24x7 Global Command Center.
Role type
L1 Operations Monitoring Engineer
Builds
High availability and reliability of business-critical systems including eCommerce platforms, POS, ERP, and integrations
Domain
Enterprise IT Operations / Global NOC
Deliverable
dashboards & analysis
Required skills
Monitoring tools (Dynatrace, Datadog, Splunk, New Relic, Zabbix, Nagios), Incident management, Runbook execution, Escalation coordination, ITIL processes, Log interpretation, SLA adherence
Preferred skills
SAP ecosystem knowledge, Retail/eCommerce experience, Python/Shell scripting, ITIL certification
Technologies
Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Zabbix, Nagios, PRTG, ServiceNow, SAP ECC, Boomi
Responsibilities
Monitor enterprise systems and infrastructure for anomalies; Perform first-level triage and validate alerts; Execute predefined runbooks and SOPs; Escalate incidents to L2/L3 teams with proper documentation; Create and manage incident tickets in ITSM tools; Communicate status updates to stakeholders; Identify trends to recommend monitoring improvements
Seniority
Mid-level, hands-on IC
