Customer Operations Specialist
Core
Manage end-to-end order fulfillment, customer inquiries, and issue resolution for the China market, ensuring accurate and timely order processing.
Role type
Customer Operations Specialist (Order-to-Cash)
Builds
Order fulfillment processes and customer service delivery for the China market
Domain
Supply Chain / Customer Operations
Deliverable
product features
Required skills
SAP proficiency, order processing, customer support, cross-functional coordination, data management, process improvement
Preferred skills
None stated
Technologies
SAP
Responsibilities
Manage end-to-end order fulfillment including entry, tracking, delivery coordination, invoicing, and returns; Serve as point of contact for customer inquiries and resolve operational issues like delivery delays and invoice discrepancies; Liaise with Sales, Finance, Warehouse, and IT to ensure smooth execution; Monitor order backlog and service performance KPIs; Identify operational issues and suggest workflow improvements
Seniority
Mid-level, hands-on IC
