Specialist Customer Operations Europe - German Speaker
Core
Manage order-to-cash transactions and key customer relationships for Wholesale Retailer, Travel Retail, and Distributors across Europe.
Role type
Senior Customer Operations Specialist (Order Management)
Builds
Order fulfillment, B2B portal operations, and customer account setup for EU markets
Domain
Retail / Wholesale / Order Management
Deliverable
product features
Required skills
Order Management, SAP/ERP systems, Excel, EU market operations, stakeholder relationship building, project support
Preferred skills
FMCG or retail industry experience, international cultural experience, French language proficiency
Technologies
SAP, B2B Portal
Responsibilities
Manage assigned key and independent customer accounts; lead customer setup with Master Data Management; manage order backlog and pro forma invoices; ensure SOX compliance adherence; support and train users on the B2B Portal; generate open order and backlog reports.
Seniority
Mid-Senior, hands-on IC