Technical Account Manager
Core
Drive end-to-end API integrations, optimise connectivity, and support strategic technology partnerships for clients across the APAC region.
Role type
Technical Account Manager (API Integration & Pre-sales)
Builds
Seamless API integrations with WebBeds' platforms for travel and e-commerce clients
Domain
Travel technology / E-commerce / API Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
API integration (REST, SOAP, JSON, SQL), technical troubleshooting, pre-sales technical consultation, workshop facilitation, stakeholder management, quality assurance testing, post-launch optimization, commercial strategy partnership
Preferred skills
Mandarin language capability, experience in e-commerce or travel industry
Technologies
REST, SOAP, JSON, SQL
Responsibilities
Support new API integrations by reviewing client technology landscapes and recommending best-practice solutions; Drive technical connectivity across partners to ensure fully functional integrations; Lead pre-sales technical engagements to propose scalable solutions; Facilitate technical workshops and implementation sessions with client teams; Build and manage strategic technical relationships as the primary technical point of contact; Perform end-to-end quality assurance by validating integrations and testing connectivity; Analyse and resolve complex technical issues by identifying root causes; Optimise post-launch integrations by monitoring performance and delivering improvements; Partner with Sales to implement commercial strategies for client performance; Drive continuous improvement in integration workflows and client experience
Seniority
Mid-level, hands-on IC