Solutions Engineer, Integrations
Core
Own the technical implementation layer between go-to-market and the product, resolving integration requests for HRIS, ERP, and API systems to prevent escalations to engineering.
Role type
Solutions Engineer (Integrations)
Builds
Integration playbooks, connector compatibility matrices, setup guides, and sandbox/demo environments for HRIS, ERP, and API integrations.
Domain
B2B SaaS, Travel & Fintech
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HRIS integration experience (UKG, Workday, Dayforce, BambooHR), ERP/accounting connector experience (NetSuite, Dynamics, Xero), REST API proficiency, written technical documentation, cross-functional collaboration with Sales/AM
Preferred skills
iPaaS platform experience (Workato, Zapier), travel/fintech/SaaS background, sandbox environment management, data warehouse integration knowledge (Snowflake, BigQuery)
Technologies
REST APIs, HRIS systems (UKG, Workday, Dayforce, BambooHR), ERP systems (NetSuite, Dynamics, Xero, Acumatica), iPaaS (Workato, Zapier), Data Warehouses (Snowflake, BigQuery)
Responsibilities
Own the integration request queue and act as the first technical responder; Run setup and debugging calls to resolve issues without engineering escalation; Build and maintain a connector compatibility matrix and per-connector one-pagers; Enable the field team by training IMs/AMs on integration feasibility and first-level setup; Protect engineering time by defining escalation bars and reducing integration-related call time.
Seniority
Mid-level, hands-on IC