WMN Customer Service Representative
Core
Liaison between customers and the company handling complaints, orders, errors, billing, and cancellations.
Role type
Customer Service Representative
Builds
Sales orders and replacement orders
Domain
Industrial manufacturing (plastics)
Required skills
Order scheduling, Purchase order discrepancy resolution, Sales order implementation, Backlog metrics maintenance, Engineering change notice review, Product returns quality assurance, Office systems software proficiency, Data mining, Problem-solving
Preferred skills
Associate's degree or equivalent experience, Plastics industry experience, Written communication, Verbal communication, Phone handling, Active listening, Basic algebra and geometry, Independent work
Responsibilities
Schedule orders, Implement changes to sales orders, Maintain daily backlog metrics, Communicate and escalate potential impacts, Review engineering change notices, Review product returns for quality assurance, Attend Plant Intelligence meetings, Ensure adherence to WPS Operational Excellence Manual
Seniority
Individual Contributor