Order Management Specialist
Core
Process and manage customer orders from entry through fulfillment, shipment, and invoicing, ensuring accuracy and on-time delivery.
Role type
Order Management Specialist
Builds
Order-to-cash processes for industrial water treatment systems
Domain
Industrial manufacturing / Supply chain operations
Deliverable
product features
Required skills
ERP system proficiency, Microsoft Excel, order processing, inventory monitoring, discrepancy investigation, customer communication, cross-functional collaboration
Preferred skills
Epicor experience, associate or bachelor's degree in business or supply chain
Responsibilities
Process and manage customer orders accurately from entry through fulfillment and invoicing; Monitor order status, inventory levels, and shipment details to proactively communicate with partners; Investigate discrepancies involving pricing, quantities, shipments, or invoices; Partner with Sales, Supply Chain, and Logistics to resolve order discrepancies and ensure on-time delivery; Support continuous improvement initiatives related to order accuracy and lead time.
Seniority
Individual Contributor, entry to mid-level