IT User Support Specialist
Core
Provide first-level technical support for hardware, software, network, and system issues across corporate and manufacturing facilities.
Role type
IT User Support Specialist (Tier 1)
Builds
Stable IT operations for corporate offices and manufacturing plant floors
Domain
Industrial manufacturing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, Microsoft Office Suite, Active Directory, Office 365, networking fundamentals, ERP systems (Sage X3), EDI basics, manufacturing execution systems (MES), hardware troubleshooting, user account management, cybersecurity policy enforcement
Preferred skills
Sage ERP, relational databases, plant-floor system support
Technologies
Windows, Microsoft Office, Active Directory, Office 365, Sage X3, VPN, remote desktop, DocAlpha, Verkada, X3PI
Responsibilities
Diagnose and resolve hardware/software issues for desktops, laptops, printers, and mobile devices; manage user accounts, access permissions, and security groups; maintain documentation and knowledge base; conduct basic user training; monitor network performance and troubleshoot connectivity; support ERP, EDI, and manufacturing execution systems; enforce cybersecurity policies and conduct access audits.
Seniority
Individual Contributor, Entry to Mid-level