IT Support Administrator
Core
First point of contact for IT support, resolving incidents, managing access, and supporting core infrastructure services to ensure operational stability and security compliance.
Role type
IT Support Administrator (L1/L2)
Builds
Operational stability, security compliance, and user experience for global end users.
Domain
IT Operations / Enterprise Infrastructure
Required skills
Incident management, access management, endpoint configuration, patching, identity administration, backup operations, endpoint protection, root-cause analysis, ITIL processes, documentation
Preferred skills
ServiceNow familiarity, CompTIA A+/Network+/Security+, ITIL Foundation, Microsoft MD-102/AZ-104/Windows Server Hybrid Administrator
Technologies
Jira Service Management, FreshService, ServiceNow, Windows 10/11, Windows Server, M365 Admin Centre, MS Teams, Azure AD/Entra ID, Active Directory, Intune, Autopilot, SCCM, DNS, DHCP, AV/EDR
Responsibilities
Respond to user queries via phone, email, chat, and ITSM tools; Log, categorize, and track incidents; Perform initial troubleshooting; Handle access management and standard application/hardware support; Manage endpoint configuration and patching; Administer Azure AD/Entra ID, on-prem AD, DNS, DHCP, file servers, and group policies; Operate backup solutions and test restores; Implement and maintain endpoint protection and secure baselines; Support MFA/Zero Trust for remote access; Conduct root-cause analysis and lead post-incident reviews; Maintain documentation, runbooks, and knowledge base articles.
Seniority
Mid-level, hands-on IC