Senior Technician
Core
Tier 1 Help Desk Analyst providing advanced technical support, user account management, and platform administration in a SaaS-driven IT environment.
Role type
Tier 1 Help Desk Analyst
Builds
IT service stability and user access across Windows/macOS endpoints and SaaS platforms
Domain
Enterprise IT Operations / Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS troubleshooting, ITSM processes, PowerShell scripting, REST API integration, Active Directory administration, SaaS user lifecycle management, ticketing system proficiency
Preferred skills
ITIL Foundation Certification, identity and access management solutions, automation and workflow tools, cloud-first enterprise environments, security best practices
Technologies
OKTA, Google Workspace, Slack, ServiceNow, Ivanti Neurons, PowerShell, REST APIs
Responsibilities
Provide Tier 1 support for hardware, software, and SaaS application issues; Troubleshoot and resolve issues related to Windows and macOS devices; Investigate and resolve incidents and service requests; Manage user lifecycle activities including onboarding, offboarding, and access modifications; Administer user accounts, groups, permissions, and licenses across multiple SaaS platforms; Develop and maintain PowerShell scripts to automate administrative and operational tasks
Seniority
Mid-level, hands-on IC
