Collections Administrator
Core
Perform daily collections administration tasks in payroll collections, EFT collections, and legal recoveries, including pay-date management and client file management.
Role type
Collections Administrator
Builds
Timely and effective collection of instalments, reduced debt write-offs, and improved overall collections performance.
Domain
Financial Services / Debt Recovery
Required skills
Client Management, Numerical Aptitude, Database Administration, Office Systems, Computer Literacy, Management Reporting, Action Planning, Resource Scheduling
Preferred skills
Tertiary qualification, Experience in payroll collections, EFT collections, or legal recoveries
Responsibilities
Perform daily collections administration tasks in payroll collections and EFT collections and legal recoveries including pay-date-management; Meet daily/ weekly targets; Timely and effective collection of instalments; Ensure cases are worked within the required Quality standards and turnaround time; Compile and dispatch monthly instalment due lists to clients; Make outbounds calls in accordance with predetermined schedules; Follow up on arrear instalments via telephone in adherence with productivity standards; Ensure correct matching of receipts; Attend and resolve client queries; Drive Proactive management of client file; and Provide ad-hoc and weekly reporting as and when required.