Customer Contact, Analyst
Core
Contacting customers via phone to collect outstanding payments, resolve billing issues, and negotiate payment plans.
Role type
Customer contact analyst (collections)
Builds
Payment collections and billing resolution for customers
Domain
Financial services / Insurance
Deliverable
client delivery
Required skills
Phone communication, negotiation, billing process knowledge, record keeping, customer complaint management, detail orientation
Preferred skills
Customer service experience, flexibility for overtime, team collaboration
Responsibilities
Contact customers to collect payments, negotiate payment plans, resolve billing discrepancies, maintain interaction records, follow up on commitments, collaborate with internal departments, adhere to collection policies, provide customer service, coordinate call time and volume metrics, participate in training
Seniority
Entry-level to Junior