Associate Director, Operations Transformation
Core
Senior leadership role accountable for end-to-end Operations Transformation delivery through structured program and project management, digital enablement, and strategic execution.
Role type
Senior IC Operations Transformation Director
Builds
Enterprise-level transformation programs, roadmaps, and delivery plans for operations and digitalization
Domain
Life Insurance / Operations Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic corporate planning, Program and project portfolio management, Stakeholder leadership, Team building and coaching, Process evaluation and gap analysis, Regulatory compliance management
Preferred skills
Digital enablement expertise, Backend applications knowledge, Quality Assurance framework design
Technologies
Backend applications, Digital platforms
Responsibilities
Lead enterprise-level strategic and corporate planning to deliver Operations, Transformation and Digitalization objectives; Own program and project portfolio management for Operations Transformation initiatives; Drive implementation of Services & Operations transformation initiatives; Establish and govern project and program delivery frameworks; Lead the full project lifecycle across multiple workstreams; Formulate and enhance the Quality Assurance (QA) framework for policy data and operational outputs; Advise senior management on transformation priorities and execution risks; Identify opportunities to adopt new technologies and tools; Evaluate end-to-end business processes and develop scalable solutions
Seniority
Senior, hands-on IC with people management