Digital Business Consultant
Core
Drive operational strategy and digital transformation for customer operations by optimizing processes, delivering product roadmaps, and implementing new solutions to improve efficiency.
Role type
Senior Digital Business Consultant (Operations Strategy & Delivery)
Builds
Operational transformation programs, optimized business processes, and product roadmaps for customer operations.
Domain
Insurance operations and digital transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business analysis, process reengineering, systems and control implementation, product roadmap creation, stakeholder management, change management, KPI development, functional story translation, UAT strategy, process validation, training delivery, cross-functional collaboration.
Preferred skills
Lean Six Sigma, Human Centered Design, product management, digital transformation (automation, AI, cloud), Life Insurance/Banking domain expertise.
Technologies
MS Office (Word, Excel, PowerPoint, Visio, Project), Power BI, project management tools, data analysis tools.
Responsibilities
Execute product vision and strategy with Product/Process owners; establish long-term product goals and value propositions; create product roadmaps; identify and implement process improvements and automation; translate business requirements into user stories; validate IT solutions against defined processes; design UAT strategies; act as SME for implemented systems; provide training during transformation; communicate with external partners.
Seniority
Senior, hands-on IC with strategic oversight
