Ticket Agent- HOB Cleveland
Core
Provide accurate information and exceptional guest services for upcoming shows, special events, and concerts at a venue box office.
Role type
Entry-level box office ticket agent
Builds
Ticket sales and ancillary product sales for live entertainment events
Domain
Live entertainment / Event ticketing
Deliverable
product features
Required skills
Cash handling, guest relations, phone etiquette, point-of-sale systems, filing, multitasking, verbal communication, typing (30 wpm)
Preferred skills
Previous ticketing experience (e.g., Ticketmaster), Windows-based PC programs
Technologies
Google, Micros, Windows-based PC programs
Responsibilities
Cash handling and bank procedures, maintain customer service in person and over the phone, answer phones, handle Will Call window issues, run ticketing program for sales, process opening and closing paperwork
Seniority
Entry level