Associate Client Service Manager - Commercial Insurance
Core
Lead external client service and retention for an assigned book of commercial insurance business, managing renewals, onboarding, and risk assessment to drive growth.
Role type
Associate Client Service Manager
Builds
Long-term client partnerships and retention within the assigned book of business
Domain
Commercial Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Client relationship management, Renewal process management, New client onboarding, Risk assessment, Coverage design, Business intelligence gathering, Stakeholder management, Microsoft Office proficiency
Preferred skills
CIC or CRM Designation, Property & Casualty License
Responsibilities
Serve as lead service contact for assigned book of business, Manage client renewal process, Direct onboarding of new clients, Maintain 96%+ client retention ratio, Support business growth through account rounding and coverage solutions, Lead Client Engagement Strategy (CES), Perform special projects
Seniority
Mid-level, hands-on IC