Associate Client Service Manager - Commercial Insurance
Core
Lead external client support and service delivery for an assigned book of commercial insurance business, ensuring high retention and long-term partnerships.
Role type
Associate Client Service Manager (Commercial Insurance)
Builds
Client retention and growth within existing book of business
Domain
Commercial Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Client relationship management, Renewal process management, New client onboarding, Risk assessment, Coverage design, Business intelligence gathering, Account rounding, Stakeholder coordination
Preferred skills
CIC or CRM Designation
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Serve as lead service contact for assigned book of business; Manage client renewal process; Direct onboarding of new clients; Maintain 96%+ client retention ratio; Support business growth through account rounding and coverage solutions; Lead Client Engagement Strategy (CES); Maintain and grow insurance knowledge through education and designations.
Seniority
Mid-level, hands-on IC