Konsultant Centrum Kontaktu
Core
Execute inbound and outbound customer service tasks including order fulfillment support, product information, complaint resolution, market research, and customer outreach for Sanoma Learning's K12 education products.
Role type
Customer Service Consultant
Builds
Customer support interactions and market research activities
Domain
Education / K12 Learning
Deliverable
client delivery
Required skills
Customer service, order fulfillment support, product knowledge, complaint resolution, market research, customer outreach, technical support for multimedia products
Responsibilities
Receiving and monitoring order fulfillment inquiries, providing product and service information, assisting with complaints and returns, conducting market research and studies, inviting customers to meetings, providing technical support for multimedia products