Patient Financial Services Representative I - MCI Physicians - FT -Days - MHW
Core
First point of contact for patients and guarantors to gather demographic, financial, and insurance eligibility information, verify coverage, and collect out-of-pocket payments.
Role type
Patient Financial Services Representative
Builds
Patient financial accounts and insurance verification records
Domain
Healthcare / Patient Access
Deliverable
client delivery
Required skills
Insurance verification, payment collection, regulatory form processing, patient intake, appointment scheduling, pre-certification/authorization handling
Preferred skills
Customer service, problem solving, working in stressful environments
Responsibilities
Interview patients to obtain identification and insurance details; verify active insurance benefits and filing order; explain policies and secure consent form signatures; collect patient out-of-pocket payments and prepare daily deposits; schedule appointments and referrals; handle authorization denials and peer-to-peer processes; place identification bands and obtain hospital-specific regulatory signatures.
Seniority
Entry-level, individual contributor